Cricket Dreams Club Cancellation & Refund Policy
Our goal is to offer a smooth and enjoyable gaming experience for all users. However, we understand that circumstances may arise where you need to cancel your contest participation or request a refund. This policy outlines the terms under which cancellations and refunds are processed.
1. Cancelling Participation in a Contest
Before the contest starts: You can withdraw from a contest before it begins within the allowed timeframe mentioned on the contest details page. If canceled successfully, your entry fee will be refunded to your account balance.
After the contest starts: Once a contest is underway, cancellations are not allowed. Entry fees become non-refundable as results are based on real-world player performances.
2. Contest Cancellations by Cricket Dreams Club
Low Participation: If a contest does not gather the required minimum number of participants, Cricket Dreams Club reserves the right to cancel it. In such cases, all participants will receive a full refund of their entry fees.
Technical Errors: If unforeseen technical issues, system failures, or other disruptions impact fair play, the contest may be canceled, and refunds will be issued.
Policy Violations: If a contest is canceled due to players violating our Fair Play Policy or other rules, refunds may not be granted to those involved in the breach.
3. Refund Policy
Refund Eligibility: Refunds will be processed under the following conditions:
- Contest cancellation initiated by Cricket Dreams Club.
- Player withdrawal before the contest starts.
- Billing errors or payment issues.
Refund Processing: Refunds will be credited to your Cricket Dreams Club account balance. You can use these funds for future contests or request a withdrawal following our withdrawal guidelines.
Non-Refundable Cases: Refunds will not be issued in the following situations:
- Disqualification due to rule violations.
- Losses resulting from player performance in a contest.
- Refund requests made after a contest has started or concluded.
4. Withdrawing Your Account Balance
Withdrawal Requests: Users can request a withdrawal of their account balance at any time, provided they meet the minimum withdrawal threshold set on our platform. Withdrawals are processed to the registered payment method.
Processing Time: Withdrawal requests are typically processed within 3-5 business days, but the duration may vary depending on your payment provider.
Withdrawal Charges: A small processing fee may apply for withdrawals. Any applicable fees will be clearly displayed during the withdrawal process.
5. Requesting a Refund or Cancellation
Contacting Support: If you wish to cancel a contest entry or request a refund, please contact our customer support team at [your contact email] with relevant details, including your account information, contest details, and reason for the request.
Processing Requests: Our team will assess your request and respond within 24-48 hours. Additional information may be required to complete your request.
6. Policy Updates
Cricket Dreams Club reserves the right to modify this Cancellation & Refund Policy at any time. Any updates will be posted on this page, and users are encouraged to review the policy periodically. Continued use of our services after changes are made indicates acceptance of the revised terms.
7. Contact Us
If you have any questions or concerns regarding this policy, please reach out to us at [email protected].